Privacy Policy

1. Data We Collect:

1.1. Personal Data: When you purchase products, sign up for our newsletter, opt into SMS marketing, or interact with our website, we may collect various information, including your name, email address, phone number, delivery address, payment details, and any other information you provide.

1.2. Non-Personal Data: We may also collect data about how you use our website, including your browsing activity, the device you're using, your IP address, and location data.

2. How We Use Your Data:

2.1. Order Processing: To process any order you make and deliver your purchases.

2.2. Communication: To communicate with you about your orders, updates, promotional offers (if you opt-in), SMS marketing (if you opt-in), and other news.

2.3. Improvement: To analyze the use of our website and ensure its content is presented effectively for you and your device, and to improve our services.

2.4. Legal Reasons: To prevent fraud and other prohibited or illegal activities and as part of our efforts to keep our website secure.

2.5. SMS Marketing: If you opt-in to our SMS marketing service, you agree to receive recurring automated promotional and personalized marketing text messages from Craftco Ltd.

3. How We Protect Your Data:

3.1. Security Measures: We employ robust security measures, including encryption and secure server hosting, to prevent unauthorized access, maintain data accuracy, and ensure the correct use of your information.

3.2. Data Breach Notification: In the event of a data breach, we will notify you and the relevant regulatory authorities within 72 hours, as required by law.

4. Sharing Your Data:

4.1. No Data Sales: We do not and will not sell your personal data to third parties.

4.2. Third-Party Service Providers: We may share your data with trusted third parties to help us deliver our services to you (such as payment processors or delivery companies). These parties are only allowed to use your data for the specific purpose of providing their services to you.

4.3. Legal Compliance: We may also disclose your personal data where required by law or to enforce our site policies.

5. Your Rights Under GDPR:

5.1. Access: You have the right to request a copy of the personal data we hold about you.

5.2. Rectification: You can ask us to rectify any inaccuracies in your personal data.

5.3. Erasure: In certain situations, you can ask us to erase your personal data, especially if it's no longer necessary for the purposes we collected it for.

5.4. Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

5.5. Objection: You can object to the processing of your personal data for marketing purposes, including SMS marketing.

5.6. Restriction: In certain circumstances, you can request a restriction on the processing of your data.

5.7. Withdrawal of Consent: If you have provided consent for any processing of your data, you have the right to withdraw your consent at any time.

6. Data Retention:

6.1. Retention Period: We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Cookies:

7.1. Cookie Usage: Our website uses cookies to enhance your user experience. You can set your browser to refuse all or some cookies or to alert you when websites set or access cookies. For more details, please refer to our Cookie Policy.

8. SMS Marketing Terms of Service:

8.1. Consent: By opting into Craftco Ltd.'s SMS marketing service, you agree to receive recurring automated promotional and personalized marketing text messages from us at the mobile number provided. Consent is not a condition of any purchase.

8.2. Frequency & Charges: Message frequency may vary. Message and data rates may apply depending on your mobile carrier plan.

8.3. Opting Out: You can opt-out of SMS marketing at any time by replying STOP to any text message we send. We will then confirm your unsubscription, and you will no longer receive SMS messages from us.

8.4. Privacy: Your mobile number and other personal data will only be used in accordance with this Privacy Policy and will not be shared with third parties for their own marketing purposes without your explicit consent.

8.5. Help & Support: For assistance, reply HELP to any message or contact our customer service team at [customer service contact information].

8.6. Changes to SMS Terms: We reserve the right to modify these SMS Marketing Terms of Service at any time. Any changes will be communicated through our website or via SMS.

9. Changes to This Policy:

9.1. Policy Updates: We may periodically update this Privacy Policy to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any significant changes by placing a prominent notice on our website or by contacting you directly.

9.2. Review and Acceptance: By continuing to use our website and services after any changes have been posted, you accept and agree to the updated Privacy Policy.